What Is Responsible Gaming and Why It Matters
Welcome to fa998. We are more than just a gaming platform — we want every member to play in a healthy, enjoyable, and responsible way. Responsible gaming means enjoying the experience while maintaining full control over your time, money, and mental well-being.
Online gaming is a genuine source of entertainment when used as such. However, some people gradually find themselves spending more time or money than intended, which can slowly create problems in their personal and family lives. fa998 takes this matter very seriously.
Our responsible gaming policy is built to protect your interests. On this page, you will find guidance on how to stay in control, when to seek help, and how fa998 can support you.
Keep in mind: Gaming is entertainment, not a source of income. Always bet only what you can afford to lose without affecting your daily life.
Fa998 goes beyond simply setting rules. We actively provide protection tools and support services to help you maintain healthy gaming habits. Our goal is to be with you for the long run — because a healthy, satisfied member is our greatest achievement.
As an entertainment platform for millions across Bangladesh, fa998 is deeply committed to ensuring our platform never has a negative impact on anyone's life. That's why we're dedicated to fostering a culture of responsible play.
Recognise the Signs of Problem Gaming
Gaming addiction rarely develops overnight. It builds gradually and can be difficult to recognise in yourself. Watch out for the following warning signs.
Warning: If you identify with 3 or more of the following signs, take a break right away and seek help if necessary.
Psychological Signs
Feeling restless, irritable, or moody when unable to play.
Constantly thinking about gaming even when not playing.
Feeling a persistent urge to keep playing in order to chase losses.
Being unable to take a break from gaming despite trying.
Financial Warning Signs
Spending beyond your budget or borrowing money to play.
Cutting back on essential expenses (food, bills, family) to fund gaming.
Hiding financial losses from family or friends.
Social Signs
Cutting back on time with family and friends in favour of more gaming.
Neglecting work, studies, or personal responsibilities.
Changes in sleep patterns or eating habits due to gaming.
If you notice these signs, stop and use fa998's self-exclusion or cooling-off feature. There is no shame in it — reaching out for help takes courage.
Safe & Healthy Gaming Tips
Responsible gaming at fa998 starts with a few simple habits. Follow these tips consistently and gaming will always stay within the realm of fun.
Money Management
- Set a fixed monthly gaming budget and stick to it strictly.
- Never chase losses by placing more bets — this is the most common and costly mistake.
- Never use borrowed money or funds set aside for essential expenses to gamble.
- Set aside a portion of your winnings and avoid putting all your money back into bets.
Time Management
- Decide how long you will play before you start, and stick to it.
- Don't let gaming eat into your sleep, work, or family time.
- Take a 5–10 minute break every hour — get up, walk around, and drink some water.
- Finish your other commitments for the day first and treat gaming as a reward.
Mental Health
- Don't turn to gaming as an escape from stress, sadness, or loneliness.
- If your mood depends on whether you win or lose, take a break.
- Spend quality time with family and friends regularly and keep your social life active.
- If gaming brings stress or frustration rather than enjoyment, that is a sign you need a break.
Keep in mind: Winning is never guaranteed at fa998. Treat gaming as entertainment, not an investment. The money you spend on gaming is simply the cost of that entertainment.
Self-Assessment — Check Yourself
Answer the following questions honestly. They will help you assess whether your gaming habits are still under control.
1. Have you ever spent more than your budget on gaming?
Never
Sometimes
Often
Always
2. Do you find it difficult to stop gaming when you want to?
Never
Sometimes
Often
Always
3. After a loss, have you gone back to play again to try to win back what you lost?
Never
Sometimes
Often
Always
4. Has gaming caused any problems with your family or work?
Never
Sometimes
Often
Always
5. Have you ever lied to or hidden things from someone about your gaming?
Never
Sometimes
Often
Always
If you answered "Often" or "Always" to two or more of the questions above, please speak with our support team or activate self-exclusion.
Fa998 is strictly for users aged 18 and above. We do not support or permit minors to participate in gaming in any way.
fa998 Age Verification System
- Date of birth verification is required at registration.
- KYC verification using your NID or passport must be completed before making a withdrawal.
- In suspicious cases, accounts are temporarily suspended and re-verified.
- Any account found to belong to a minor will be suspended immediately.
Advice for Parents
- Use parental control software on your home computer or mobile device.
- Have open conversations with your children about online safety.
- Keep your gaming account password secure.
- Do not save bank or payment app credentials on your device.
If you suspect a minor is using fa998, contact our support team immediately. We will take swift action.
If you feel gaming is having a negative impact on your life, you don't have to face it alone. fa998 and various organisations are ready to help.
fa998 Support
- Live chat support: 24 hours a day, 7 days a week.
- Set limits or apply for self-exclusion directly from your account settings.
- Contact us by email for detailed support.
Professional Support
Gaming addiction is a recognised mental health condition and it is treatable. Do not hesitate to speak with a mental health professional or counsellor. Support from family and trusted friends can also make a significant difference.
Keep in mind: Asking for help isn't a weakness — it takes courage. fa998 is always here for you.
Frequently Asked Questions
Not at all. Responsible gaming means enjoying gaming in a controlled and mindful way — playing within a set budget and time frame, treating it as entertainment, and having fun without harming yourself or your family.
No. Your account balance remains safe during self-exclusion. Once the exclusion period ends, you can withdraw your balance through our support team.
Limit reductions take effect immediately. However, requests to increase a limit will only take effect after 7 days. This delay is intentional — to prevent impulsive decisions.
A cooling-off period is a short break — ranging from 24 hours to 6 weeks — intended as a temporary pause. Self-exclusion is a longer-term measure, lasting from 6 months to 5 years, used for more serious situations and cannot be cancelled once active.
Talk to them with empathy, without judgement. Let fa998's support team know about the situation — we also assist with third-party requests. Encourage them to seek professional counselling and be there for them.