fa998 Privacy Policy — Committed to Protecting Your Information

As one of Bangladesh's most trusted online gaming platforms, fa998 places the highest importance on member privacy. We believe your personal information belongs to you alone — and keeping it safe is our primary responsibility.

This Privacy Policy explains what information fa998 collects, how it is used, who it may be shared with, and the steps we take to keep your data safe. It has been written to ensure our members in Bangladesh can easily understand their rights and our practices.

By using fa998's website, mobile app, or any of our services, you are considered to have accepted this Privacy Policy. We recommend reading this page regularly, both before and after registering.

We collect various types of information when you register and use fa998's services. This information is essential for delivering the best possible experience.

Directly Provided Information

• Full name, date of birth, and gender — for age verification and account management.
• Mobile number and email address — for communication and security verification.
• Current address — to complete the KYC process.
• National ID or passport number — required for identity verification.
• Payment method details (Mobile Banking/Nagad number) — for transaction processing.

Automatically Collected Information

• IP address and device type — collected for security and fraud prevention purposes.
• Browser type and operating system — to help us improve our services.
• Website activity logs — for troubleshooting and experience improvement.
• Gaming history and transaction data — for account security purposes.

Fa998 uses the data it collects only for specific, legitimate purposes. Our data usage policy is fully transparent.

Primary Use Cases

• Account Management: To ensure secure registration, login, and account protection.
• Transaction processing: To process deposits and withdrawals successfully.
• Customer Support: To assist you with support and issue resolution.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Service improvement: To improve your overall user experience.
• Bonuses & Promotions: To send you relevant offers and promotions (you can opt out at any time).
• Legal Obligations: To comply with applicable laws and regulations.

Fa998 never sells your personal information. However, limited data may be shared in specific circumstances.

Situations Where Limited Data May Be Shared

• Payment Processors: Payment gateways such as Mobile Banking, Nagad, and Rocket only receive the information strictly necessary to process transactions.
• Technology Service Providers: Hosting and security providers access data solely to deliver the services outlined in their contracts.
• Law Enforcement: Information may be disclosed in response to a court order or other legal requirement.
• Fraud Prevention: Relevant authorities may be provided with information to detect money laundering or fraud.

Fa998 retains your data only for as long as necessary. Even after account closure, certain information may be kept for a defined period to meet legal requirements.

• Active account data: retained for as long as the account remains active.
• Transaction records: up to 7 years (as required by financial regulations).
• Gaming history: up to 3 years.
• Identity verification documents: retained for up to 5 years after account closure.
• Cookie data: browser session or up to 1 year.

Once the retention period expires, data is securely deleted or fully anonymized.

Fa998 uses internationally recognized technology and practices to protect your data. Our security systems are continuously kept up to date.

• 256-bit SSL Encryption: All data transmitted between your device and fa998 servers is fully encrypted.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall Protection: Advanced firewall to block unauthorized access.
• Secure Data Centers: Data stored on ISO-certified servers.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Real-Time Monitoring: Suspicious activity is detected in real time.

Fa998 uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

Types of Cookies We Use

• Essential Cookies: Essential for login sessions and account security. These cannot be disabled.
• Performance Cookies: To understand which sections of the site are used most.
• Functionality Cookies: To remember your preferences (language, theme).
• Analytics Cookies: To analyze site traffic.

You can disable cookies at any time from your browser settings. Note that disabling essential cookies may cause some features to not function properly.

As a fa998 member, you have specific rights over your own data. We fully respect and uphold those rights.

• Right to Access: You can request to view all information fa998 holds about you.
• Right to Rectification: You may update any incorrect or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Opt Out of Marketing: You can opt out of promotional messages at any time.
• Right to Lodge a Complaint: If you have concerns about data protection, you may file a complaint with the relevant authority.

Fa998 is strictly for users aged 18 and above. We never knowingly collect information from minors.

If a minor registers by mistake and this comes to our attention, the account will be immediately closed and all collected data will be permanently deleted.

If you become aware of a minor using fa998, please notify our support team immediately.

Fa998 may update this Privacy Policy from time to time. For significant changes, we will notify you via email or platform notification.

Continued use of fa998 after any changes constitutes acceptance of the updated policy. The "Last Updated" date at the top of the page always reflects the most recent revision.